kudamas Casino & Sportsbook Terms
When you open an account on kudamas, you agree to these terms, which govern your use of our platform, your deposits and withdrawals, and your participation in our sportsbook, live-dealer games, slots, and esports markets. These terms apply to all users regardless of location, though our services operate only where local law permits.
We set out our commitments regarding account security, payment processing, dispute resolution, and responsible conduct. We also explain what we expect from you as an account holder—chiefly, that you verify your identity, use only permitted payment methods, and comply with applicable law in your jurisdiction.
This page covers the essential conditions for using kudamas. Our full terms document is available for download in your account settings. If you have questions about any term, our support team can clarify during business hours.
Account Opening and Verification on kudamas
Who Can Open a kudamas Account
To open an account on kudamas, you must be an adult (age of majority in your jurisdiction), have a valid government-issued identity document, and reside in a jurisdiction where our services are lawful. We do not operate in territories where online gaming is prohibited by law. You are solely responsible for confirming that access to kudamas complies with the laws of your jurisdiction.
We require all new account holders to complete identity verification (KYC) before depositing funds or withdrawing winnings. This process includes email confirmation, phone verification, and submission of government ID and proof of address. We handle KYC documents securely and delete them after our compliance windows close, unless we are legally required to retain them.
Account Security and Responsibility
You are responsible for keeping your account login credentials confidential. We recommend using a strong password and enabling two-factor authentication if available. If you suspect unauthorized access to your account, contact our support team immediately. We investigate account-access disputes during business hours and take corrective action where warranted.
We do not share your account information with third parties except as legally required or to process your payments. All data is encrypted in transit and at rest. We conduct regular security audits and monitor for suspicious activity. However, we cannot guarantee absolute security; you use kudamas at your own risk.
Account Suspension and Closure
We reserve the right to suspend or close your account if we suspect fraud, money laundering, violation of these terms, or activity that violates applicable law. Suspension may be temporary (pending investigation) or permanent (if a violation is confirmed). We notify you of suspension via email and provide an opportunity to respond during our business-hours window.
If we close your account, we refund any account balance to your original funding source within our standard processing timeframe. We may retain transaction records as required by law even after account closure.
Deposits, Withdrawals, and Game Terms
Our Accepted Payment Methods on kudamas
We accept deposits and withdrawals via mobile wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and bank transfers through mobile banking, local payment, online payment, and e-wallet. All deposits and withdrawals are processed through your original funding method by default for security and compliance purposes.
Mobile-wallet deposits typically credit your account instantly. Bank transfers settle within our standard verification window during business hours, generally within one to two hours on weekdays. Withdrawals process on the same timeline. We do not impose artificial delays, though account verification or anti-fraud review may extend processing during certain compliance windows.
- Mobile wallets: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Bank transfers: online payment, e-wallet, mobile banking, local payment
- Deposits and withdrawals return to the original payment method
- Minimum and maximum transaction limits apply (displayed in your account)
- We do not accept cryptocurrency, third-party payment processors, or accounts in names other than the verified account holder
Bonus Terms and Playthrough Requirements
We do not publish fixed bonus amounts or promotional offers on these terms. Any promotional offer (if available) is described separately in your account's promotions section and is subject to specific playthrough, withdrawal, and eligibility requirements stated at the time of offer. Promotional balances may expire if not used within the specified window.
We reserve the right to modify, suspend, or cancel promotional offers at any time. Bonus terms are not guaranteed and apply only to new or eligible existing accounts as stated in the offer description. We do not offer bonuses for existing account holders unless explicitly stated in a promotion.
How Our Games Work
All games on kudamas (sportsbook markets for Liga 1, Piala AFF, Champions League; live-dealer tables for blackjack, roulette, baccarat, Dragon Tiger; slots including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways; and esports markets for Mobile Legends, Free Fire, PUBG Mobile) operate according to their published rules. Each game's rule set is available in-app or on request from our support team.
Sportsbook odds and live-dealer outcomes are determined by real-time events or real dealer card dealing. Slots and arcade games use certified random-number generators. We do not manipulate outcomes based on player balance, history, or other factors. All results are final upon settlement. We do not offer refunds or reversals on settled bets except in cases of clear system error, which our team investigates during business hours.
Dispute Resolution and Complaints
If you dispute a game outcome, settlement, charge, or other transaction, contact our support team with details of the issue and the date and time it occurred. We log all complaints and investigate during our business-hours window. Our team responds with findings within our standard review timeframe, typically within hours for straightforward issues and up to several days for complex investigations.
If we cannot resolve your dispute internally, we may escalate to our compliance team or, if legally required, to an external dispute-resolution authority. We will inform you of escalation and any next steps. We do not guarantee a particular outcome; all decisions are based on available evidence and these terms.
On kudamas, we conduct ourselves transparently: we enforce these terms fairly, process transactions promptly, and resolve disputes based on available evidence and our published rules.
Jurisdiction and Applicable Law
Our services are available only in jurisdictions where local law permits online gaming. We do not operate where online gaming is prohibited. You are responsible for confirming that your access to kudamas complies with the laws of your jurisdiction. If you access kudamas from a prohibited jurisdiction, you do so at your own risk and without our consent.
These terms are governed by the law of the jurisdiction in which we operate. Any legal dispute arising from these terms or your use of kudamas shall be resolved according to that jurisdiction's laws. We do not make any representation about the legality of kudamas in your specific location; you must verify compliance yourself.
Amendment of Terms
We may amend these terms at any time by posting the updated version on our website or in your account. Your continued use of kudamas following any amendment constitutes acceptance of the updated terms. We will notify you of material changes via email if required by law. If you do not agree with amended terms, you may close your account and request a balance refund.