kudamas Account & Payment FAQ
Users accessing our platform ask questions across several core areas: how to set up and secure an account, which payment methods we accept and how deposits and withdrawals work, what games and betting markets we offer, and what to do if something goes wrong. This page answers the most common inquiries our support team receives.
Our FAQ resolves straightforward account, payment, and game-rule questions so you can get moving without delay. For detailed legal information—such as our operator status, jurisdiction restrictions, or data handling—please read our legal notice and terms of service. If your question is not covered here or requires account-specific help, our support team is available during business hours via the contact methods listed below.
Browse the accordion sections below by topic. Each answer includes concrete steps, named payment partners, and typical timeframes. We keep answers brief and factual; if you need clarification or have a question outside these categories, reach out to our support team directly. We also recommend reviewing our terms of service before your first transaction to understand account rules, bonus terms, and withdrawal conditions.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rulesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
KYC (Know Your Customer) verification requires a government-issued photo ID and proof of address. Accepted photo IDs include a national ID card, passport, or driver's license. For proof of address, we accept a recent utility bill, bank statement, or official government document showing your name and current address. Submit clear, legible scans or photos of both documents through your account settings. Our verification team reviews submissions during business hours and notifies you of approval or requests for clarification within a standard processing window. Keep copies of your submitted documents for your records.
You can adjust account preferences—such as email notifications, language, and currency—directly in your account settings. To pause activity temporarily, log in, navigate to account settings, and select the pause or suspension option. This prevents new transactions but does not delete your account or funds. To resume, log back in and reactivate your account. If you need help with account adjustments or have questions about pausing, contact our support team during business hours. For permanent account closure, reach out to support with your request and account details.
Payments and transactions
Yes, we support deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment bank transfers. We also accept online payment, which works with all major Indonesian banks. For fastest processing, we recommend using e-wallet partners e-wallet, mobile banking, local payment, or online payment, which typically complete within minutes. Bank transfers may take longer depending on your bank's processing times. To deposit, log in to your account, select your preferred payment method, enter the amount, and follow the on-screen instructions. Withdrawals follow the same process in reverse. If a transfer does not appear in your account within the expected timeframe, contact our support team with your transaction reference number.
If a deposit or withdrawal does not complete, first check your bank or e-wallet account to confirm whether the funds were deducted. If money left your account but did not arrive in your kudamas balance, contact our support team immediately with your transaction reference number, payment method, and the amount. Our team will investigate and either process the transaction manually or arrange a refund to your original payment method. For e-wallet services like e-wallet, mobile banking, local payment, or online payment, check your transaction history in the app first. Most incomplete transactions are resolved within one business day. Keep your transaction receipt or reference number handy when contacting support.
Game rules and offerings
Our platform offers four main game categories. Slot games include titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer tables feature blackjack, roulette, baccarat, and Dragon Tiger with real dealers and multi-camera studios. Our sportsbook covers football (Liga 1, Piala AFF, Champions League, Premier League), badminton, and MotoGP. We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Each category has its own rules and betting structures. Visit the game lobby to browse available titles, view rules, and check current odds or tournament schedules. Our support team can explain any game rules in detail.
Free bets and free spins are promotional credits that allow you to place bets or spin slot reels without using your own funds. Free bets typically apply to sportsbook markets, while free spins apply to slot games. These offers appear in your account under a dedicated promotions or bonus section after you meet eligibility criteria—such as completing account verification or making a qualifying deposit. Terms apply to all promotional credits, including minimum odds requirements for free bets and playthrough conditions for free spins. Check the promotions page regularly for current offers. If you have questions about a specific promotion or cannot locate your free credits, contact our support team for assistance.
Support and security
Our support team is available during business hours via multiple channels. You can reach us through live chat on our website, email, or phone. Live chat is the fastest option for urgent questions and typically responds within minutes during operating hours. Email inquiries are answered within a standard response window. When contacting support, have your account email, username, and a description of your issue ready. For account-specific questions—such as verification status, transaction history, or bonus terms—our team will ask you to verify your identity before providing details. You can also visit our FAQ page or read our terms of service and legal notice for self-service answers to common questions.