kudamas Privacy Policy
This page describes what we collect when you use kudamas and how we keep that data protected. We collect information necessary to verify your identity, process your deposits and withdrawals, detect fraud, and comply with anti-money-laundering law. We do not sell your data to marketers, and we do not share personal information except as legally required or to process your transactions.
Our data practices follow international standards for privacy and security. We encrypt all sensitive information in transit and at rest, and we maintain access controls to limit who within our team can view your account details. When you close your kudamas account, we retain transaction records as required by law, but we delete personal identifiers after our compliance windows close.
If you have questions about your data or wish to request deletion, export, or correction of your information, our support team can help during business hours. We respond to data-subject requests within the timeframe required by applicable law.
What We Collect and How We Use It on kudamas
Identity and Account Information
We collect your full legal name, date of birth, government-issued ID number, email address, phone number, and proof of address when you open a kudamas account. We require this information to comply with identity verification (KYC) and anti-money-laundering regulations. We use it to confirm that you are an adult, that you reside in a jurisdiction where our services are legal, and that your account is not fraudulent or linked to sanctioned individuals.
We store your ID document and proof of address securely during the verification process. Once verification is complete and our compliance window closes, we delete these documents. However, we retain your name, date of birth, and ID number for record-keeping purposes as required by law. If your account remains active, we retain these identifiers for the duration of your membership and for the retention period required after closure.
Payment and Transaction Data
We collect information about your deposits and withdrawals, including the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the date and time, and your account balance before and after the transaction. We use this information to process payments, detect fraud, and produce account statements.
We do not store your full payment card or wallet details on our servers. Payment information is encrypted and transmitted directly to our payment processors. We retain transaction records indefinitely for audit and compliance purposes, even after you close your account.
Gameplay and Account Activity
We record your gameplay activity on kudamas—which games you play (sportsbook, live dealer, slots, esports), your bet amounts, results, and winnings or losses. We use this information to settle bets fairly, detect unusual patterns (e.g., collusion or fraud), and produce account history. This data is retained for the duration of your account and for our legal retention period afterward.
We do not use your gameplay data to discriminate against you or to alter game outcomes. All outcomes on our platform (sportsbook odds, live-dealer card dealing, slot results, esports predictions) are determined by independent random processes or real-world events, not by your account history or balance.
Communication and Support Data
When you contact our support team via live chat, email, or in-app messaging, we record the conversation and your account details relevant to your inquiry. We use this information to resolve your issue, improve our service, and train our team. We retain support tickets for our compliance and dispute-resolution windows.
If you opt into email or SMS communications from kudamas, we collect your email and phone number for those purposes. You can unsubscribe from marketing emails anytime via the link in the email itself.
Data Security, Third Parties, and Your Rights
How We Protect Your Data on kudamas
We encrypt all sensitive data in transit using industry-standard protocols (HTTPS, TLS). Your account password is hashed and salted; we do not store it in plain text. Payment information is tokenized and encrypted before storage. We conduct regular security audits and monitor our systems for unauthorized access.
We maintain access controls so that only authorized team members can view your personal information. Our offices and data centers are physically secured. However, no security system is perfect; you use kudamas at your own risk. We are not responsible for security breaches caused by external attacks, though we undertake standard industry practices to prevent them.
Third-Party Processors and Data Location
We use third-party payment processors to handle deposits and withdrawals. When you submit a payment via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, your payment information is sent to our processor's encrypted system. We do not control their security practices; we require them to meet industry standards but cannot guarantee their compliance.
Our servers and data backups may be located outside your jurisdiction. By using kudamas, you consent to your data being processed and stored in multiple countries. We comply with data-protection laws in each jurisdiction where we operate; however, data protection standards vary by country.
Your Data Rights on kudamas
You have the right to request access to all data we hold about you. You can request deletion of personal identifiers (name, ID number, contact information) after your account closes, though we may retain them if required by law. You can request correction of inaccurate information. You can also request export of your data in a machine-readable format.
To exercise these rights, contact our support team with your request. We respond within the timeframe required by applicable law in your jurisdiction. If we cannot comply with your request (e.g., because we are legally required to retain the data), we will explain why.
We at kudamas treat your data as a trust. We protect it securely, use it only as described, and delete it when no longer needed.
Cookies and Tracking
We use cookies and similar tracking technologies on our website and app to remember your preferences, keep you logged in, and measure how you use our platform. These cookies are typically session-based (cleared when you log out) or persistent (stored for up to one year). We do not use cookies to track you across unrelated websites.
You can disable cookies in your browser settings, though this may limit functionality on the kudamas website. We do not sell cookie data to third parties.
Children and Age Restrictions
We do not knowingly collect data from minors. By using kudamas, you confirm that you are an adult (age of majority in your jurisdiction). If we discover that a minor has created an account, we close it immediately and delete their data unless required by law to retain it for safety reasons.
Changes to This Policy
We may update this privacy policy at any time. We notify you of material changes by email or by posting a notice on our website. Your continued use of kudamas after any update constitutes acceptance of the updated policy. If you disagree with our updated practices, you can close your account and request a data export.
Contact kudamas
If you have questions about our privacy practices, wish to request access to your data, or believe we have mishandled your information, contact our support team via live chat, email, or in-app messaging. We are available during business hours and respond to privacy inquiries within our standard window. If you are dissatisfied with our response, you may file a complaint with the data-protection authority in your jurisdiction.
- Live chat: available during business hours in English and local languages
- Email: available for formal data-subject requests
- In-app messaging: available for account-related inquiries
- Response timeframe: typically within hours for standard inquiries; data-subject requests responded to within applicable legal timeframes